Legal & Regulatory Requirements and
Complaints Procedure

Consumer Rights Act 2015 Information

Business Names and Scheme Membership Details

Legal Name of Business: Elysium Technology Limited

Trading As: LizardProperty.co.uk

Registered Office Address of Business: Elysium Technology Ltd, t/a LizardProperty.co.uk, 71-75 Shelton Street, London, WC2H 9JQ

Company Registration Number: 3500266

Place of Registration: England and Wales

Property Redress Scheme Membership: Elysium Technology Ltd – PRS040364

UKALA Membership: 009624

ICO registration number: ZA427226

Client Money Protection (CMP) Guarantee: UKALA Total Loss CMP Scheme

Client Money Handling

All client money is deposited and held in a segregated ring-fenced client account, that includes tenants’ deposits, tenants’ rent, fee money taken in advance, client money held due to be paid by contractors, sales proceeds

Fees to Tenants

No set up fees

Assignment of tenancy: £50

Fees to Landlords for Long Let of Property (6 months +) (plus VAT if applicable)

Full Management, Sole Agency: 12% of the rent for the entire tenancy.

We market the property, find the tenant, carry out accompanied viewings, undertake all references, Right to Rent checks and AML checks, prepare the tenancy agreement and arrange for signature, collect the first month’s rent and security deposit, ensure that the tenancy fulfils legal requirements, including providing mandatory documentation to the tenant, instruct the inventory and take care of the check in. Once the tenant has moved in, we keep in touch with the tenant so that your property stays Renters’ Rights friendly. We proactively take care of any queries or issues that arise. We’ll look after everything for you and we’re available 7 days a week to do that. If there are any necessary repairs or maintenance, we’ll get quotes and, liaising with you, we will arrange the work. You would be responsible for any costs involved – plumber, replacing items etc.

Contract fee: £95 per rental for drawing up the tenancy agreement

Deposit Protection: £80. As an additional optional service for your peace of mind we can protect the security deposit with a government approved scheme

To note, landlords are responsible for the cost of the references, and for the inventory check in and the inventory check out. These are carried out by a third-party and recharged to you directly by us at cost.

Court Attendance: £30 per hour Supplementary Admin: £30 per hour Out of Hours Service: £30 per hour

Complaints Procedure

LizardProperty.co.uk aims to provide the best service to both landlords and tenants. If you are unhappy with any aspect of our service, here’s how to raise a complaint and what to expect.

1. How to Complain

Please send your complaint in writing via email or post:

Email: [email protected]

Address: Elysium Technology Ltd, t/a LizardProperty.co.uk, 71-75 Shelton Street, London, WC2H 9JQ

Include as much detail as possible so we can investigate quickly.

2. Acknowledgement

We will acknowledge your complaint within 3 working days and let you know who will be handling it.

3. Investigation and Response

We aim to investigate your complaint thoroughly and provide a full written response within 15 working days.

4. Still Not Satisfied?

If you are not happy with our response, you can refer your complaint to the Property Redress Scheme (PRS), an independent organisation we are a member of:

Website: www.theprs.co.uk

Phone: 0333 321 9418

Please note that complaints must be referred to the PRS within 12 months of our final response.

5. Record Keeping

We keep a record of all complaints and their outcomes in line with regulatory requirements to help improve our service.